Last Updated: July 21, 2025
1. Subscription & Free Trial
1.1 14-Day Free Trial
All new users globally are eligible for a 14-day free trial. No charges apply during the trial. Cancel anytime during this period to avoid billing.
1.2 Localized Monthly Pricing
After the trial ends, your subscription will auto-renew monthly at a localized rate determined by your region:
Here's the table updated with currency information for each country:
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Pricing is inclusive of any applicable local taxes and may vary slightly based on exchange rates or Paddle's/Razorpay's currency conversion fees. Please note any price change will be applicable for new and existing users.
1.3 What You Get with Subscription
Unlimited design analysis and reports
Engagement, bounce, and clarity metrics
Visual flow predictions and heat-maps
Access to platform updates and new features
2. Cancellation Policy
2.1 Cancel Anytime, Hassle-Free
You can cancel your subscription anytime via your ClarityUX dashboard or by emailing us at contact@clarityux.in. Your access will continue until the end of the current billing cycle.
2.2 No Partial or Mid-Cycle Refunds
We do not offer refunds for unused days, mid-month cancellations, or partial usage. Your subscription remains active for the full period you've paid for.
2.3 Trial Expiry Reminder
We may send you an email reminder before your 14-day trial ends. However, it is your responsibility to cancel in time if you do not wish to be billed.
3. Refund Policy
3.1 General Rule: All Charges Are Final
Once billed, payments are considered final and non-refundable, except under the limited circumstances outlined below.
3.2 Exceptions (Case-by-Case Review)
Refunds may be considered under the following rare cases:
Duplicate payments
Confirmed technical errors that prevent access to the service
Fraudulent or unauthorized charges (with documentation)
3.3 How to Request a Refund
To request a refund, email us at contact@clarityux.in within 7 days of the transaction. We will review your request and respond within 5–7 business days. Refund approval is at our sole discretion and is not guaranteed.
3.4 What’s Not Refundable
We do not offer refunds for:
Forgetting to cancel before trial ends
Change of mind or feature preferences
Incompatibility with your workflow or tools
Differences between expectations and current product capabilities
4. Fair Use, Global Billing & Compliance
4.1 Global Billing via Paddle & Razorpay
All subscriptions are securely managed through our official billing partners, Paddle and Razorpay, who serve as our global Merchants of Record.
4.2 Taxes and Local Regulations
All prices listed include VAT, GST, or any other applicable digital service taxes based on your region.
4.3 Acceptable Use
All billing and refund requests must comply with:
• All users must comply with our Terms of Service and Paddle’s Acceptable Use Policy.
• All users must comply with our Terms of Service and Razorpay's policies.
• ClarityUX’s Terms of Service
5. Changes to This Policy
We may update this policy from time to time. All changes will be effective upon posting at www.clarityux.in for new and existing users.
6. Contact Us
📧 Email: contact@clarityux.in
🏢 Company: Ethereon D Lab Pvt. Ltd.
📍 Address:
WeWork Prestige Central, EGL,
Bangalore, KA-560071, India